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Frequently Asked Questions

How long will my order take to arrive?

We work hard to get you your products as quickly as possible! We have a 3 business day processing time which means your order will be shipped and delivered within 9 business days!

Once your order has shipped you’ll receive an email with the tracking number. You can also check on the status of your order by logging into your account and viewing the ‘My Orders’ section, found on the right hand side of the page.

Is it possible to save even more on my order?

Here at Vitabuy, we pride ourselves on our Lowest Price guarantee! We happily match the price of any Canadian retailer who has a lower standard retail price, before you buy or within 30 days of purchase. Just email us and our Customer Care team will be able to help you out.

We consistently offer up to 60% off traditional retail prices, however, we always have extra sales and discounts running throughout the year. Sign up for our Newsletter so that you never miss out on deals! We also send out exclusive coupons and promotions, giving you even greater savings on our already low prices.

If I don’t like a product can I return it?

We get it, sometimes you order something and it isn’t what you hoped it would be. At Vitabuy that is OK! We have a great return policy. Contact us at, we can arrange for a return and recommend a more appropriate product to help you achieve your health goals. We will accept returns for any reason within 30 days of purchase.

Got more questions or want to say hello?

Please feel free to reach out to our Customer Care team. You can email us at We would love to hear from you as your feedback helps us improve our customer experience!!